How to Contact Us

Email Support:
info@heritage-home-fashion.com

Customer Service Hours:
Monday to Friday: 09:00 – 17:00 (EST)
Saturday & Sunday: Closed

At Heritage Home, your privacy and security are a top priority. We use secure payment systems and handle all personal data in accordance with applicable Canadian and UK privacy laws.

Do you ship worldwide?

We currently offer dedicated free shipping exclusively to customers within Canada and the United Kingdom (UK).

Where are the products shipped from?

All Heritage Home products are shipped from our main fulfillment hubs, including our primary warehouse in Ottawa, Canada, to ensure reliable delivery across our supported markets.

How long does delivery take?

The estimated delivery time for both Canada and the UK is 7–10 business days. Most orders arrive within this timeframe; however, minor delays may occur due to high demand, courier issues, or unforeseen circumstances outside our control.

What if I do not receive my order?

If your order has not arrived within 35 days from the shipping date, you may be eligible for a full refund. We may also offer a discount code as compensation for delayed deliveries. If a package is confirmed lost by the courier, a full refund will be issued immediately. Please contact us for assistance.

When will my order be processed?

Orders are processed Monday through Friday within 1–3 business days, excluding holidays. Please allow additional processing time during peak periods or promotions. Shipping typically occurs on the next business day after processing is completed.

Can I modify or cancel my order?

To ensure fast processing, any changes or cancellations must be requested within 12 hours of placing your order. After this period, changes may no longer be possible if the order has already entered the fulfillment or shipping phase. After delivery, you may request a return in accordance with our Refund & Return Policy.

Which payment methods do you accept?

We accept the following secure payment methods: VISA, Mastercard, American Express, Apple Pay, Google Pay, and PayPal. All payments are processed securely through encrypted payment gateways.

How can I return an item?

To initiate a return within your 30-day window, please email us at info@heritage-home-fashion.com. Return requests must be pre-approved before items are sent back. Authorized returns will be directed to our dedicated UK Return Center in London (not our corporate Ottawa address).

What if the item I received is defective, incorrect, or damaged?

If you receive a defective, damaged, or incorrect item, please contact us immediately. Include your order number, clear photos of the item/defect, and a brief description of the issue. The item must be returned (at our expense) before a refund is processed, or a replacement can be sent upon request.

When will I receive my refund?

Refunds are issued to the original payment method used at checkout. Refunds to credit and debit cards are typically processed within 7–10 business days after the returned item is received at our facility and inspected. If you have not received your refund after this period, please contact your bank as processing times may vary.

Heritage Home Details

Heritage Home (www.heritage-home-fashion.com)
Email: info@heritage-home-fashion.com

Registered Corporate Address (NOT a return address):
2210 Bank Street 1034, Ottawa, ON K1V 1J5, Canada

Authorized Return Center (UK):
33 Neal St, London WC2H 9PR, United Kingdom