Refund & Return Policy

At Heritage Home (www.heritage-home-fashion.com), your satisfaction is fundamental to our brand. This policy outlines the conditions for returns, refunds, exchanges, and cancellations in full compliance with applicable Canadian consumer protection laws and international retail standards.

1. 30-Day Return Window & Eligibility

You have 30 calendar days from the date of delivery to request a return. To be eligible for a full refund, returned items must strictly meet the following conditions:

• Products must be unused, unwashed, and in their original condition (except where inspection was necessary).
• Items must be returned inside their original protective packaging, complete with all included accessories and tags.
• Parcels must be packaged securely to prevent physical damage during postal transit.

Note: If items are returned used, damaged, or incomplete beyond reasonable initial inspection, a partial refund or deduction for loss of value may be applied where permitted by law.

2. Return Shipping Costs & Methods

Returns are accepted exclusively via postal shipping. Responsibility for return shipping fees is allocated as follows:

• Defective, Damaged, or Incorrect Items: If you receive an item that is defective, damaged, incorrect, or not as described, Heritage Home will cover or reimburse all return shipping costs.
• Standard Returns / Preference Changes: For all other returns, postal return shipping costs are the sole responsibility of the customer.

We encourage customers to inspect their order within 24 hours of delivery and report any issues or damage promptly to our support team.

3. Restocking Fees & Refund Processing

Restocking Fees: We do NOT charge any restocking fees ($0).

Once your return parcel is delivered to our UK return center and undergoes quality inspection, your refund will be processed within 7 business days. Refunds are issued directly to the original payment method used at purchase. You will receive an automated confirmation email once the refund transaction is complete. (Note: posting times may vary depending on your banking institution).

4. Exchanges, Address Updates & Undeliverable Packages

• Exchanges & Order Modifications: We accept exchanges and order adjustments. Please contact us prior to our daily cut-off time of 8:00 PM (EST - Eastern Standard Time) to modify an order before handling begins.
• Address Updates: If you need to update your shipping address, email us immediately at info@heritage-home-fashion.com. We will make every effort to update your details, but changes cannot be guaranteed once order processing has commenced.
• Undeliverable Packages: If a package is returned to us due to an incorrect address provided by the customer, refusal of delivery, or failure to collect from a local carrier pickup point, we reserve the right to charge additional postal costs for return and reshipment.

5. Consumer Rights Notice

Nothing in this policy limits, excludes, or diminishes your legal rights under applicable Canadian consumer protection laws. Under Canadian statutory regulations, you may be entitled to a repair, replacement, or full refund if a product is defective, unsafe, significantly different from its description, or not of acceptable quality.