Terms of service

Terms of Service

Welcome to Heritage Home (www.heritage-home-fashion.com). This website is operated by Heritage Home. Throughout the site, the terms “we”, “us” and “our” refer to Heritage Home. By accessing our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, and Refund & Return Policy.

These terms apply to all users of the site, including browsers, customers, merchants, and contributors of content. Please read these terms carefully before accessing our website. If you do not agree to any part of these terms, you may not access the website or use our services. We reserve the right to update or modify these terms at any time by posting updates on this page.

1. Online Store Terms & Age Eligibility

By using this website, you confirm that you are at least 18 years old or have reached the age of majority in your country or region of residence (such as Canada or the United Kingdom).

  • You may not use our products for any illegal or unauthorized purpose, nor violate any applicable laws in your jurisdiction (including intellectual property laws).
  • You must not transmit viruses, malware, trojans, or any destructive software code.
  • Any breach or violation of these terms may result in immediate termination of your access to our Services.

2. General Performance & Target Markets

We reserve the right to refuse service to anyone for any legitimate reason at any time. You acknowledge that your submitted content (excluding encrypted payment information) may be transferred unencrypted over various networks and adapted to meet technical connection requirements.

This website is intended primarily for customers in Canada and the United Kingdom (UK). All orders are processed in full compliance with applicable consumer protection laws to provide a smooth and transparent shopping experience across these markets.

Important Address & Return Notice

Our registered address in Ottawa, Canada is NOT a return address. Returns sent to our registered corporate location without prior written approval will not be received or processed.

All returns must be pre-authorized by contacting info@heritage-home-fashion.com. Approved returns must be shipped to our designated international return facility in London, UK (33 Neal St, London WC2H 9PR, United Kingdom).

3. Accuracy of Information & Modifications to Prices

We strive to ensure that information on this website is accurate and current. However, we do not guarantee that all content is complete, entirely error-free, or up-to-date. Material on this site is provided for general information only.

  • Prices for our products are subject to change without prior notice.
  • We reserve the right to modify, suspend, or discontinue any product line or Service at any time without liability.

4. Products, Order Acceptance & Payment

Certain home decor or fashion items may be available exclusively online in limited quantities and are subject to return solely according to our Refund & Return Policy. We make every effort to display product colors and images accurately, though display settings on individual user devices may vary.

We reserve the right to refuse or cancel any order placed with us at our discretion, including transactions suspected of fraud, unauthorized commercial resale, or billing inaccuracies. Accepted payment methods include major credit cards (Visa, Mastercard), PayPal, and other providers supported at checkout. By placing an order, you confirm that all billing information supplied is complete and accurate.

5. Third-Party Links & User Content

We may provide access to third-party tools or external websites over which we exercise no control or oversight. We are not responsible for examining or evaluating third-party materials, content, or privacy practices.

If you submit reviews, comments, suggestions, or feedback to us, you grant Heritage Home the non-exclusive right to edit, publish, distribute, and use such feedback across any medium without obligation or compensation. We reserve the right to remove any content deemed unlawful, offensive, or defamatory.

6. Prohibited Uses

In addition to other constraints set forth in these terms, you are prohibited from using the site or its content:

  • For any unlawful purpose or to solicit others to commit unlawful acts.
  • To infringe upon or violate our intellectual property rights or the rights of others.
  • To harass, abuse, insult, harm, defame, slander, disparage, or discriminate against individuals.
  • To submit false, deceptive, or misleading information.
  • To upload viruses, malware, or spam, or to interfere with security features of the site.

7. Disclaimer of Warranties & Limitation of Liability

All products and services delivered to you through this storefront are provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, express or implied, except where required by law. To the fullest extent permitted under Canadian, UK, and applicable international laws, Heritage Home shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of any service or product procured from our store.

8. Governing Law & Severability

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada and applicable consumer protection statutes in your destination country. If any provision of these terms is determined to be unlawful or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted, and the remaining provisions shall remain valid and fully effective.

Questions Regarding Our Terms of Service?

Our customer concierge team is available to assist with any legal or operational questions:

Support Email: info@heritage-home-fashion.com


Heritage Home (www.heritage-home-fashion.com)
Registered Corporate Address (Canada - NOT a return address):
2210 Bank Street 1034, Ottawa, ON K1V 1J5, Canada
Authorized Return Center (UK):
33 Neal St, London WC2H 9PR, United Kingdom