Shipping Policy

At Heritage Home (www.heritage-home-fashion.com), we are committed to providing reliable, transparent, and efficient shipping for all our orders. This policy outlines our delivery parameters for customers located in Canada and the United Kingdom (UK).

1. Shipping Costs

We are pleased to offer Free Shipping on all orders delivered across Canada and the United Kingdom.

• Shipping Fee: $0 / £0 per order
• Applies to: All order sizes and eligible delivery locations within Canada and the UK

2. Order Cut-Off & Processing Time

To ensure swift dispatch across our Canadian and UK logistics networks, we process orders according to the following schedule:

• Daily Order Cut-Off Time: 8:00 PM (EST - Eastern Standard Time)
• Order Processing Window: 1–3 business days (Monday to Friday)

3. Delivery & Transit Timelines

Standard transit timelines are identical for both Canadian and UK orders:

*Please note: Delivery timelines are estimated operational targets. Occasional carrier delays, local customs processing, severe weather events, or remote regional factors may extend shipping duration.

4. Order Tracking

Once your order is packed and picked up by our postal carriers, you will automatically receive a shipping confirmation email containing a direct tracking link to monitor your delivery progress online in real time.

5. Returns & Damaged Items

If your order arrives damaged, defective, or incorrect, or if you wish to initiate a return, please contact our support team within 30 days of delivery at info@heritage-home-fashion.com. Authorized return instructions will be provided upon approval. For complete details, please review our Refund & Return Policy.

6. Important Delivery Conditions

• Customers are responsible for verifying that complete and accurate address details are supplied at checkout.
• Heritage Home is not liable for carrier delays occurring beyond our direct operational control.
• Failed deliveries resulting from invalid shipping addresses or uncollected parcels may incur additional return or reshipment fees.